Contact us
Email support@neurogardens.com and we’ll get back to you, usually within two business days. Include your device (for example iPhone 15 or Pixel 8), the app version from Settings, and what happened, and we can help faster.
Frequently asked questions
Do I need headphones?
For binaural beats, yes: each ear needs its own tone. Isochronic tones, ambient sound and music work on speakers.
What volume should I use?
Keep it low and comfortable. The effect does not depend on loudness.
Which frequency should I choose?
Pick by goal: beta (15–20 Hz) for focus, alpha (10 Hz) for calm, theta (5–6 Hz) for meditation and delta (1–3 Hz) for sleep. Our frequency guide explains the research behind each one.
Audio stops when my screen locks
Make sure you have the latest version of the app, and that Low Power Mode or battery optimization is not restricting Neuro Gardens. On Android, set the app’s battery usage to Unrestricted.
How do I listen offline?
With Neuro Gardens Plus, like a song to download it. Downloaded songs play without a connection.
How do I restore a purchase on a new device?
Sign in with the same Apple ID or Google account, open the Plus screen in the app and tap Restore purchases.
How do I cancel my subscription?
On iPhone or iPad: Settings → your name → Subscriptions → Neuro Gardens. On Android: Google Play → Profile → Payments & subscriptions → Subscriptions. Deleting the app does not cancel it.
Can I get a refund?
Purchases are processed by Apple or Google, so refunds go through them: reportaproblem.apple.com for Apple, or your Google Play order history for Google.
Is it safe?
Binaural beats are generally considered low risk at comfortable volumes. If you have epilepsy or a seizure disorder, talk to your doctor first, and never use low frequencies while driving.
How do I delete my data?
Most data lives only on your device, so deleting the app removes it. To remove your email from our list or delete support messages, email support@neurogardens.com. See our Privacy Policy.